Privacy Policy

Last updated: January 1, 2026

PuckBet Canada Ltd. ("PuckBet", "we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit puckbet.com or use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Personal identification: name, date of birth, government-issued ID
• Contact details: email address, phone number, mailing address
• Account credentials: username and encrypted password
• Financial information: payment card details, banking information for payouts
• Location data: province of residence and real-time geolocation (required by law)
• Betting history and transaction records
• Communications with our support team

We also collect technical data automatically: IP address, device type, browser, operating system, pages visited, time spent on site, and referral URLs.

2. How We Use Your Information

We use your personal data to:

• Create and manage your account
• Verify your age, identity, and location as required by Canadian gaming regulations
• Process deposits, wagers, and withdrawals
• Detect and prevent fraud, money laundering, and suspicious activity
• Comply with legal and regulatory obligations (FINTRAC, AGCO, provincial regulators)
• Provide customer support
• Send transactional and promotional communications (where consented)
• Improve our platform through analytics
• Administer responsible gambling tools and limits

3. Legal Basis for Processing

We process your data under the following legal bases: (a) performance of a contract; (b) compliance with a legal obligation; (c) legitimate interests; and (d) your explicit consent where required.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

• Regulatory authorities (AGCO, FINTRAC, provincial gaming regulators) as required
• Payment processors and banking partners
• Identity verification and KYC providers
• Responsible gambling organisations (e.g., GameSense, ConnexOntario)
• Analytics and fraud prevention services
• Law enforcement agencies where legally required

5. Data Retention

We retain personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by Canadian AML and gaming regulations. Anonymised analytics data may be retained longer.

6. Your Rights

Under Canadian privacy law (PIPEDA and applicable provincial legislation), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Withdraw consent (where processing is consent-based)
• Request deletion (subject to regulatory retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

7. Security

We employ industry-standard security measures including 256-bit SSL/TLS encryption, firewalls, access controls, and regular security audits. No system is 100% secure; we encourage you to use a strong unique password and enable two-factor authentication.

8. Cookies

We use cookies and similar tracking technologies. For full details, see our Cookie Policy.

9. Third-Party Links

Our site may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this policy periodically. We will notify you of material changes by email or a prominent notice on our site. Your continued use of PuckBet after changes constitutes acceptance.

11. Contact Us

For privacy-related questions, contact our Privacy Officer at: [email protected] or write to PuckBet Canada Ltd., Privacy Officer, Canada.